Text Messaging Terms
PharSyde Technologies Inc. ("PharSyde", "we", "us") provides software that businesses use to exchange text messages with their own customers and staff. These terms apply to text messages sent through that software.
1. Who is texting you
Messages sent through our software come from the business you dealt with, under its own name, and not from PharSyde. That business is the sender. We provide the software and the connection to the mobile carriers.
PharSyde itself sends text messages only to the staff of its clients, for account and service notifications they have asked to receive.
2. What messages you may receive
Depending on what you agreed to with the business, messages may include:
- replies to a question you sent by text, web chat or phone;
- information about a product or service you asked about;
- appointment confirmations and reminders;
- updates about a purchase or service you have made;
- a request for feedback after a visit or purchase;
- for staff of our clients, alerts about activity in their account.
3. Consent
You receive messages only if you agreed to them, for example by texting the business first, by ticking a box on its website, or by signing a form at its premises. Agreeing to receive text messages is never a condition of buying anything.
4. Message frequency
Message frequency varies with your dealings with the business. Most messages are replies in a conversation you are part of.
5. Cost
Message and data rates may apply. Neither the business nor PharSyde charges you for these messages, but your mobile carrier may, under your plan.
6. How to stop messages
Reply STOP to any message to stop receiving texts from that number. You will receive one final message confirming that you have been opted out. No further messages will be sent unless you opt in again, which you can do by replying START.
Words such as STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work in the same way. You can also ask the business to stop in your own words, by text, phone or in person.
7. How to get help
Reply HELP to any message for the name of the sender and how to reach it. You can also contact the business directly, or email us at info@pharsyde.co and we will direct your question to the right place.
8. Supported carriers and delivery
Messages are supported on the major United States mobile carriers. Delivery depends on your carrier and your device. Mobile carriers are not liable for delayed or undelivered messages.
9. Privacy
Mobile numbers and text messaging consent are not sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, other than the service providers and carriers that deliver the messages.
Our Privacy Policy explains how we handle personal information. The privacy policy of the business that texts you explains how that business uses your information.
10. Changes
We may update these terms. The date at the top shows when they last changed.
11. Contact
PharSyde Technologies Inc.
Mississauga, Ontario, Canada
info@pharsyde.co